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Customer Support Specialist

Company: VirtualVocations
Location: Carson
Posted on: October 16, 2024

Job Description:

A company is looking for a Customer Support Specialist in Colorado, United States.
Key Responsibilities:

Register, prioritize, and document all support tickets following incident management procedures
Investigate reported issues and conduct root cause analysis while providing technical support to clients
Communicate and coordinate with customers and internal stakeholders to manage escalations and expectations

Required Qualifications:

2+ years of experience in customer support with technical products, preferably in SaaS
Practical experience querying SQL databases
Familiarity with JIRA and Confluence
Experience working directly with external customers via various communication methods
Willingness to support US public holidays on a rotational basis or provide on-call coverage

Keywords: VirtualVocations, Palm Springs , Customer Support Specialist, Other , Carson, California

Click here to apply!

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